Policies

Last updated: September 20, 2026

Every policy that applies to an order placed on CardSpicy.com, in one place: shipping and delivery, refunds and returns, after-sales support, pre-order (sourcing) terms, our terms of service, and how we handle your data. Each section below applies in full and is not affected by being read here rather than on its own page.

Shipping Policy

Processing Time

In-stock items are dispatched within 2 business days after payment confirmation (excluding weekends and holidays). Pre-order (sourcing) items are dispatched within 30 days of order confirmation — see below.

Shipping Methods & Delivery Times

Standard Shipping (free over $50 to the US): 10-20 business days

Express Shipping: 5-10 business days

DHL/FedEx Express: 3-7 business days

Pre-Order Items

Pre-order (sourcing) items are dispatched within 30 days of order confirmation. Most pre-orders ship much sooner — typically in 7-14 days. The 30-day window is our maximum commitment, not our usual timeline.

If we cannot source your card, we refund you in full automatically. You may cancel any pre-order for a full refund at any time before dispatch, and refunds are issued within 1 business day. Full detail: Pre-Order & Sourcing Terms.

How Your Order Is Split Across Shipments

To protect higher-value cards we do not always put everything in one parcel:

Items priced $50 or more are shipped separately, and first — in their own parcel, as soon as they are ready. They are never mixed with the rest of your order.
Items priced under $50 are shipped together with your in-stock items, in a single parcel.

Splitting a shipment never adds an extra shipping charge. If your order combines a pre-order item priced under $50 with in-stock items, the parcel leaves once the pre-order arrives — if you need the in-stock items sooner, please place a separate order for them.

Shipping Destinations & Costs

We ship worldwide. The only differences that matter to you are the destination and the order total:

United States — 48 states: $9.99 standard. Free over $50.
Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands: a flat $24.99. That figure reflects distance and onward carriage, not a surcharge — and free shipping does not apply to these destinations.
China: $7.99 standard, free over $50.
Everywhere else: $12.99 standard.

Heavy items — binders and display frames — can add to the standard rate. The exact figure for your parcel, including any heavy-item adjustment, is always shown at checkout before you pay.

Shipping Costs

Shipping is calculated at checkout from your destination, the weight of your parcel and the method you choose. Orders of $50 or more ship free to the 48 US states and to China — the non-contiguous US addresses listed above are the exception, and are priced at a flat rate that is never free.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package through the carrier website.

Customs, Duties & Taxes — Included (DDP)

All prices and shipping charges shown at checkout are final. We ship on a Delivered Duty Paid (DDP) basis — any customs duty, import tax or clearance fee charged by the destination country is covered by us and is already included in what you pay.

You will not be asked to pay anything extra when your parcel arrives. If a carrier or customs authority ever asks you for an additional payment, please do not pay it — contact us at [email protected] first and we will resolve it.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with incorrect items, please contact us within 7 days of delivery at [email protected]. We will work with the carrier to resolve the issue.

Refund Policy

All Sales Are Final

Once an order has been dispatched, it cannot be returned, exchanged or refunded. This applies to every product we sell — graded cards (PSA slabs), card sleeves, binders, deck boxes, display frames, stickers, playing cards and gift cards.

We do not accept returns, we do not refund change-of-mind purchases, and we do not refund original or return shipping costs.

Why we work this way. Every order crosses a border. A return would take three to four weeks in each direction, and the duty and clearance fees we already paid to bring your parcel in are charged a second time when it travels back — often as much as the item itself. Rather than price that risk into every order, we take it off the table and put the checking up front: every graded card is listed with its full PSA certification number so you can verify the exact card before you buy, and every accessory listing states its sizes, capacity and what it is — and is not — designed for. When the fault is ours, none of this applies — see the three exceptions below.

Three Exceptions

There are three situations in which you are entitled to a full refund. They are set out in full in our After-Sales Policy:

We cannot fulfil your order — including pre-order (sourcing) items we have not dispatched within 30 days of order confirmation.
Your item arrives damaged, or we sent the wrong item.
You cancel a pre-order (sourcing) item before it is dispatched.

You may also cancel any order before it is dispatched. Full detail, including how to claim, is in our After-Sales Policy.

Why Graded Cards Are Final Sale

Every graded card we sell is a single physical slab with its own PSA certification number. Once a card is sold it is removed from sale and will never be relisted, and a slab cannot be re-sold as new once it has left our hands. Graded cards are therefore final sale.

Gift Cards

Gift cards are non-refundable and non-returnable.

Questions

Email [email protected] with your order number. We reply within 1 business day. Related policies: After-Sales Policy · Shipping Policy · Pre-Order & Sourcing Terms · Terms of Service.

After-Sales Policy

This policy sets out the three situations in which you are entitled to a full refund, and what we do to put things right. It applies to every order placed on CardSpicy.com and forms part of our Terms of Service.

The Rule: All Sales Are Final — and Why

Once an order has been dispatched, it cannot be returned, exchanged or refunded. That applies to every product we sell, including graded cards (PSA slabs) and accessories. We do not refund change-of-mind purchases, and we do not refund original or return shipping costs.

Verify before you buy. Every graded-card listing carries the full PSA certification number, and you can check it yourself at psacard.com/cert.
Check the specifications. Every accessory listing states exact sizes, capacities, and what it is — and is not — designed to hold.
Ask us first. If anything about fit, condition or compatibility is unclear, email us before you order and we will answer in plain terms.

None of this reduces what we owe you when the fault is ours. If an item arrives damaged, or we sent the wrong item, we refund you in full, including shipping, and we never ask you to pay return postage. That is one of the three exceptions below — it is unconditional, and it is handled within one business day of us confirming the problem.

The Three Exceptions

1. We cannot fulfil your order.

Pre-order (sourcing) items are dispatched within 30 days of order confirmation. If we cannot source your card, we refund you in full, automatically — you do not need to request it.
If it becomes clear that we will miss the 30-day window, we contact you before that deadline and offer either a full refund or, only with your explicit consent, an extension of the deadline. If you do not consent, you receive a full refund.
Refunds are issued to your original payment method within 1 business day.

2. Your item arrives damaged, or we sent the wrong item.

Email [email protected] within 7 days of delivery with your order number and photos of the item and its packaging.
We will replace the item or refund you in full, including shipping. We never ask you to pay return shipping in this situation.

3. You cancel a pre-order (sourcing) item before it is dispatched.

You may cancel at any time before dispatch, for any reason, and you do not need to give a reason.
Email us your order number and we will confirm the cancellation and refund you within 1 business day.
This right is separate from the rest of this policy: it runs from the moment you order until the moment your card is dispatched.

You may also cancel any order — in-stock or pre-order — before it is dispatched.

What Is Not Covered

Change of mind after dispatch — all sales are final.
Gift cards — non-refundable and non-returnable.
Shipping costs on change-of-mind purchases (there are none, because we do not accept them).
Items damaged after delivery through use, mishandling or improper storage.

Graded Cards: Condition and Verification

Every graded card we sell is PSA 10 unless the product page states otherwise. The PSA certification number is published on the product page and repeated in your dispatch confirmation email. You can verify any card independently at psacard.com/cert using the number shown on the slab label. Each slab is a single physical item: once it is sold it is removed from sale and will never be relisted.

Payment Disputes

If something is wrong with your order, please contact [email protected] before opening a dispute with your bank or payment provider. We reply within 1 business day, and where an order was not dispatched, or an item arrived damaged or incorrect, we refund you in full — see the three exceptions above.

Every order ships with tracking and a delivery record, and graded-card orders carry the PSA certification number, which is the evidence we submit in response to any dispute. Opening a dispute does not change the All Sales Are Final terms you accepted at checkout.

How to Reach Us

Email [email protected] with your order number. We reply within 1 business day, Monday to Friday, 9:00 AM – 6:00 PM (HKT).

Pre-Order & Sourcing Terms

These terms apply to any product marked [Pre-Order] or carrying the Pre-Order tag on CardSpicy.com. They apply in addition to our Terms of Service, Shipping Policy and Refund & Return Policy.

1. What a Pre-Order Means

A pre-order (or sourcing) item is a card we do not currently hold in stock. When you place a pre-order, we begin sourcing that exact card for you. We do not guarantee that we can source any specific card.

2. Dispatch Commitment

All pre-order (sourcing) items are dispatched within 30 days of order confirmation. That is our maximum window, not our usual timeline — most pre-orders leave us in 7 to 14 days. We publish the outer limit rather than an average because you are entitled to know the latest date by which your order will ship. We do not guarantee that we can source any specific card.

If we cannot source your card, we refund you in full automatically. You do not need to request it.
You may cancel any pre-order for a full refund at any time before dispatch.
We send progress updates by email on day 1, day 7 and day 14 after your order.
If we have not dispatched within 30 days, we will contact you before that deadline and either (a) refund you in full, or (b) ask for your explicit consent to a longer wait. If you do not consent, you receive a full refund.
Refunds are issued to your original payment method within 1 business day.
In-stock items are dispatched within 2 business days and are not subject to this section.

How orders are split across shipments

To protect higher-value cards we do not always put everything in one parcel:

Items priced $50 or more are shipped separately, and first — in their own parcel, as soon as they are ready. They are never mixed with the rest of your order.
Items priced under $50 are shipped together with your in-stock items in a single parcel.

Splitting a shipment never adds an extra shipping charge. If your order combines a pre-order item priced under $50 with in-stock items, the parcel leaves once the pre-order arrives; if you need the in-stock items sooner, please place a separate order for them. The 30-day dispatch window, and your right to cancel before dispatch, are unaffected.

3. Your Order Confirmation States the Window

Your order confirmation email states your estimated dispatch window and repeats the order date from which the 30-day window runs. Keep that email — it is your record of the dispatch commitment we made to you.

4. Cancellation Before Dispatch

You may cancel a pre-order for a full refund at any time before it is dispatched, for any reason, and you do not need to give a reason. Email us at [email protected] with your order number and we will confirm the cancellation and process the refund to your original payment method within 1 business day. This right is unconditional and does not depend on the card having been sourced yet.

5. If We Cannot Source Your Card

If we cannot source your card, we refund you in full automatically — you do not need to request it, and you do not need to contact us. We will email you at the same time the refund is issued.

6. Progress Updates

We email you on day 1, day 7 and day 14 after your order to tell you exactly where we are in the process. On day 14, if we still have no firm source, we will say so plainly and remind you of your right to cancel for a full refund. If we have nothing new to report on one of those days, we will still contact you rather than stay silent.

7. If We Cannot Meet the 30-Day Window

If it becomes clear that we cannot dispatch within 30 days, we will contact you before that deadline and offer either (a) a full refund, or (b) an extension of the deadline. We will only proceed with an extension if you give us your explicit consent. If you do not consent, you receive a full refund. We will never simply let the deadline pass in silence.

8. In-Stock Items

In-stock items are dispatched within 2 business days after payment confirmation. The 30-day sourcing window does not apply to them.

Where your order also contains pre-order items priced under $50, those items travel in the same parcel, so the parcel leaves once they arrive. Pre-order items priced $50 or more ship separately and never hold up your in-stock items.

9. Pricing and Payment

Pre-order prices are charged at the time you place your order. Once your order is confirmed, the price you paid does not change, even if the market price of the card moves while we are sourcing it. Likewise, we do not ask you to pay more if sourcing turns out to be harder than expected.

10. Graded Cards and Verification

All graded cards we sell are PSA 10 unless the product page states otherwise. Your card’s PSA certification number is written on the product page and is sent to you again in your dispatch confirmation email. You can verify your card independently at psacard.com/cert by entering the certification number shown on the label of your slab. Every card is a single physical item: once a card is sold it is removed from sale and will never be relisted.

11. Contact

Questions about a pre-order? Email us at [email protected] with your order number and we will reply within 1 business day.

Terms of Service

1. Introduction

Welcome to CardSpicy.com. By accessing and using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

2. Use of Our Website

You must be at least 18 years old to make purchases on our website. By using our site, you represent and warrant that all information you provide is accurate and complete.

3. Products & Pricing

All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice. Prices are listed in USD and may change at any time. We are not responsible for typographical errors in pricing.

4. Orders & Payment

When you place an order, you will receive an order confirmation email. We reserve the right to refuse or cancel any order at our discretion. Payment must be received before order processing begins. We accept PayPal and major credit cards.

5. Shipping

Please refer to our Shipping Policy page for detailed information about shipping methods, delivery times, and costs.

6. All Sales Final — Returns & Refunds

Once an order has been dispatched, all sales are final: we do not accept returns, exchanges or refunds, and we do not refund original or return shipping costs. This applies to every product we sell, including graded cards (PSA slabs) and accessories.

Three exceptions apply, and they are set out in full in our After-Sales Policy: (a) orders we cannot fulfil, including pre-order (sourcing) items not dispatched within 30 days of order confirmation; (b) items that arrive damaged, or where we sent the wrong item; (c) pre-order (sourcing) items cancelled before dispatch. You may also cancel any order before it is dispatched.

6.1 Chargebacks and Payment Disputes

If something is wrong with your order, please contact [email protected] before raising a dispute with your bank or payment provider. We reply within 1 business day, and where an order was not dispatched, or an item arrived damaged or incorrect, we refund you in full.

Every order is dispatched with tracked shipping and a delivery record, and graded-card orders also carry the PSA certification number. Where a payment dispute is filed, we respond with that documentation. Filing a dispute does not change the terms you accepted at checkout, including the All Sales Are Final policy set out in section 6 above.

7. Pre-Order & Sourcing Terms

Some products are offered as pre-orders (sourcing items). For these items, the following applies and forms part of these Terms:

Pre-order (sourcing) items are dispatched within 30 days of order confirmation.
We do not guarantee that we can source any specific card. If we cannot source your card, we refund you in full automatically — you do not need to request it.
You may cancel any pre-order for a full refund at any time before dispatch.
We send progress updates by email on day 1, day 7 and day 14 after your order.
If we have not dispatched within 30 days, we will contact you before that deadline and either refund you in full or ask for your explicit consent to a longer wait. If you do not consent, you receive a full refund.
Refunds are issued to your original payment method within 1 business day.
In-stock items are dispatched within 2 business days and are not subject to this section.

By placing an order for a pre-order item, you confirm that you have read and accepted these pre-order terms. The full text is available on our Pre-Order & Sourcing Terms page.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of CardSpicy and is protected by international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

9. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and handling it in accordance with applicable data protection laws.

10. Limitation of Liability

CardSpicy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount you paid for the product.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website after changes constitutes acceptance of the new terms.

12. Contact

If you have any questions about these Terms, please contact us at [email protected].

Privacy Policy

Information We Collect

We collect information you provide directly to us, such as your name, email address, shipping address, and payment information when you place an order or create an account.

How We Use Your Information

To process and fulfill your orders
To communicate with you about your orders and our services
To improve our website and product offerings
To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website, conducting business, or servicing you (such as payment processors and shipping companies).

Data Security

We implement appropriate security measures to protect your personal information, including SSL encryption for all transactions and secure storage of payment data.

Cookies

Our website uses cookies to enhance your shopping experience, remember your cart contents, and analyze website traffic.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at [email protected] to exercise these rights.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

Questions about our Privacy Policy? Email us at [email protected].

Last updated: August 2026

Email subscription & marketing

We only send marketing email to people who have actively asked to receive it — for example by using the subscribe option at checkout. We never pre-select consent boxes, and we never buy, rent or scrape email lists.

Every marketing email we send includes a one-click unsubscribe link, and you can also reply to any email with the word “unsubscribe”. Requests are actioned immediately and you will not be re-added.

We do not sell or share your email address with third parties for their own marketing. Email is delivered through our email service provider; the address is used only to send you CardSpicy news, new arrivals and buying guides.

Withdrawing marketing consent does not affect order confirmations, shipping notifications and other messages we must send to fulfil your order.