CardSpicy FAQ: Ordering, Shipping, Pre-Orders, Returns and Grading

We accept PayPal and major credit cards. Payment must be received before we begin processing your order.

All prices are listed in US dollars. Our checkout charges in US dollars and your payment provider converts the amount to your local currency at its own rate.

Yes. You may cancel any order, in-stock or pre-order, at any time before it is dispatched. Email support@cardspicy.com with your order number and we will confirm the cancellation and refund you within 1 business day.

Yes, while your order is still with us. Email support@cardspicy.com with your order number and the new address. Once an order has been dispatched we cannot change where it is travelling.

United States, 48 states: $9.99 standard, free over $50. Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa and Northern Mariana Islands: a flat $24.99, and free shipping does not apply to these destinations. China: $7.99 standard, free over $50. Everywhere else: $12.99 standard.

Standard shipping takes 10 to 20 business days, Express shipping takes 5 to 10 business days, and DHL or FedEx Express takes 3 to 7 business days.

No. Customs, duties and import taxes are included in the price you pay, so there is nothing to settle when your parcel arrives.

Not always. Items priced $50 or more ship separately, and first, in their own parcel as soon as they are ready, and are never mixed with the rest of your order. Items priced under $50 ship together with your in-stock items in a single parcel. Splitting a shipment never adds an extra shipping charge.

Yes. We ship worldwide, and every order ships with tracking and a delivery record.

A pre-order, or sourcing, item is a card we do not currently hold in stock. When you place a pre-order we begin sourcing that exact card for you. We do not guarantee that we can source any specific card.

Every pre-order item is dispatched within 15 business days of order confirmation. That is our maximum window, not our usual timeline, and most pre-orders leave us in 5 to 10 business days. We email you with progress updates on business day 1, business day 5 and business day 10 after your order.

No. Pre-order prices are charged at the time you place your order. Once your order is confirmed the price you paid does not change, even if the market price of the card moves while we are sourcing it.

Yes. You may cancel a pre-order at any time before it is dispatched, for any reason, and you do not need to give a reason. Email support@cardspicy.com with your order number and we will refund you within 1 business day.

We refund you in full automatically. You do not need to request it, and you do not need to contact us. We email you at the same time the refund is issued.

No. Once an order has been dispatched it cannot be returned, exchanged or refunded, and we do not refund original or return shipping costs. This applies to everything we sell, including graded cards and accessories.

There are three exceptions to the final-sale rule. You receive a full refund if we cannot fulfil your order, if your item arrives damaged or we sent the wrong item, or if you cancel a pre-order item before it is dispatched. You may also cancel any order before it is dispatched.

Email support@cardspicy.com within 7 days of delivery with your order number and photographs of the item and its packaging. We will replace the item or refund you in full, including shipping, and we never ask you to pay return postage.

Refunds are issued to your original payment method within 1 business day.

Please contact support@cardspicy.com before opening a dispute. We reply within 1 business day, and where an order was not dispatched, or an item arrived damaged or incorrect, we refund you in full.

Yes. Every graded card we sell is PSA 10 unless the product page states otherwise.

Every graded-card listing carries the full PSA certification number, and it is repeated in your dispatch confirmation email. Enter that number in the PSA public certification database to verify the card yourself.

Yes. Every graded card is a single physical slab with its own PSA certification number. Once a card is sold it is removed from sale and will never be relisted.

Our card inventory is graded. We sell PSA 10 graded cards, and alongside them card protectors and sealed products such as booster boxes and collection boxes.

It is a Pokemon card printed in Simplified Chinese whose artwork was not released in any other language. That combination is what makes it exclusive, and it is the reason these cards are collected outside mainland China.

The documented total is 42 cards, spanning 20 set lines between 2023 and 2026. It is a running count of what we have confirmed rather than a closed official checklist, so it grows as new Simplified Chinese releases appear.

The complete list, with the printed code, rarity, illustrator and year for each card, is on our Simplified Chinese-exclusive card list page. Every row links to the product page where that card is available.

Email support@cardspicy.com with your order number. We reply within 1 business day, Monday to Friday, 9:00 AM to 6:00 PM Hong Kong time.

Only to people who have actively asked to receive it, for example by using the subscribe option at checkout. Every marketing email carries a one-click unsubscribe link and requests are actioned immediately.

The information you give us directly, such as your name, email address, shipping address and payment information when you place an order or create an account. We use it to process and fulfil your orders, to communicate with you about them and to improve our website and product offerings.

No. We do not sell, trade or rent your personal information. We share it only with trusted partners who help us operate the website and fulfil orders, such as payment processors and shipping companies.